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FAQ

Most frequent questions and answers

For surface tests, you should swab objects that get touched frequently throughout the day. A few examples are doorknobs, handrails, keyboard & mouse, light switches, countertops, shared tools, etc.

For air tests, place the Coronavirus Air Sampler in areas where people congregate and are most likely to produce aerosols while talking, sneezing, or coughing. Examples include the front of a classroom, a conference room table, the center of an assembly space, or the center of a locker room. Alternatively, the sampler may be placed in front of an HVAC air intake since this area draws air in from the entire room. Please note that larger, heavier droplets tend to fall to the ground faster and may not reach the air intake if it is located in the ceiling.

At checkout, you will have to select between two options: same day or next day results. With “same day,” you will receive an email with the results of the analysis by midnight eastern time on the same day as our laboratory receives your sample. Selecting “next day” will get you results by midnight of the next day after our laboratory receives the sample.

Please note that samples must be received by 10:30 AM ET to be considered as received on that day. Otherwise, they will be logged as received on the following business day. All return shipping labels that come with our kits are specified for delivery by 10:30 AM ET.

Yes, next day shipping must be used to deliver samples to our laboratory — extended time between taking the sample and analysis may lead to unreliable results.

These are used to keep the sample at low temperature in order to preserve it until it is ready for analysis.  Yes, your own gel ice packs may be used, but please remember to also use an insulated box and be sure to ship it for next day delivery to our laboratory.

The tests consist of two main components: sampling and analysis. The reliability of the sampling depends on whether some of the virus is deposited on the swab or air filter and preserved until it is analyzed. While there is no 100% guarantee that this will happen, our procedures are based on the World Health Organization (WHO) guidelines and reputable studies to maximize reliability.

The analysis is performed via real-time reverse transcription-polymerase chain reaction RT-PCR, a very common and reliable method. It is the same method commonly used to analyze human samples.

For more detailed information, check out The Science page.

No – but you can do the test just as well as us! Our simple instructions are easy to follow and don’t require any expertise. 

Anyone performing surface or air testing should assume that the surrounding area has been exposed to the virus and take all appropriate precautions recommended by the relevant authorities, including the use of personal protective equipment.

No – our expertise is in environmental testing. Although the testing supplies and analytical techniques are similar to those used for human samples, sensfy does not have the required approvals and certifications to perform human testing.

We recommend performing tests daily or after each shift change to determine when and what group of people may have been exposed so they can be notified and take appropriate action.

If performing surface testing to verify disinfecting effectiveness, samples should be taken at the completion of disinfecting activities.

We offer quantity discounts at checkout when purchasing testing supplies in bundles of 10 and 25 units. If you would like to consider purchasing larger quantities, please email us at sales@sensfy.com.

No, the Coronavirus Air Sampler is yours to keep and use for future testing. The only items that need to be returned to our laboratory for analysis are the filter discs or surface swabs.

Test results will be delivered to the email you used when purchasing your products. The results will come from orders@sensfy.com, so be sure to add this email to your spam filter safe list. Results will also be available in your order history on sensfy.com.

A positive result indicates that the virus was detected on the sample you sent to our laboratory for analysis. This generally indicates that one or more individuals in the tested area were infected with the virus.

We recommend activating your exposure plan and notifying people in that area that they may have been exposed so that they can isolate and/or get tested.